Frequently asked questions

General questions

Yes, Cleanprofs uses biodegradable cleaning agents. Therefore, we do not negatively affect the environment. We also make sure that the waste water is directly disposed of by our trucks.

At Cleanprofs you choose which container you want cleaned. We clean green containers, gray containers, plastic containers and DUO containers. All combinations are possible.

We visit each container 12 times a year. This means that every container you register with us is cleaned every month. For the DUO container, we come by 24 times a year.

Cleanprofs has a national coverage through our ten logistics service points. Are you curious whether we also clean at your address? Check your address here and we will take care of the rest.

We only clean the inside of the lid, rim and inside of the container. This is where the filth and bacteria are located.

We come on the same day as the rubbish collection service, before 7 pm. If you are a customer, you can find out the exact cleaning day for your district via www.cleanprofs.nl/mijn-wasweken

Register with Cleanprofs and put your bin on the street as usual. Make sure the Cleanprofs sticker is visible. Leave the bin there until 19:00 and we will do the rest. If we have already visited you, you can of course bring your bin in earlier.

We clean your container for €8.25 per month. If you have several containers to be cleaned, you only pay €5.70 per container.

You will receive the stickers in the mail approximately 7 days after you have registered.

Then we will send you new stickers free of charge! You can request them here .

Click here to see how to put the stickers on the container.

This can have several causes
- You have not offered your bin in the usual place.
- The bin has not been emptied by the waste collection service.
- Due to frost, we were not allowed to drive.

In these three cases, we cannot clean the container. We will be happy to come and see you again next month. Has the bin not been cleaned for some other reason? Then please contact our customer service. We will be happy to help you find a solution.

If you are going to move, of course you want Cleanprofs to move with you. That is why it is important to inform us of your move on time. This can be done via this form..

A subscription at Cleanprofs can be cancelled every month. You do this in the same way you entered into the subscription. If you agreed to the contract in writing, you can cancel by mail or letter. If you signed up by phone, you can cancel by phone. If you subscribed via the website, you can also cancel via the website.

Click here to go to the customer service page.

Yes, Cleanprofs uses biodegradable cleaning agents. Therefore, we do not negatively affect the environment. We also make sure that the waste water is directly disposed of by our trucks.

At Cleanprofs you choose which container you want cleaned. We clean green containers, gray containers, plastic containers and DUO containers. All combinations are possible.

We visit each container 12 times a year. This means that every container you register with us is cleaned every month. For the DUO container, we come by 24 times a year.

Cleanprofs has a national coverage through our ten logistics service points. Are you curious whether we also clean at your address? Check your address here and we will take care of the rest.

We only clean the inside of the lid, rim and inside of the container. This is where the filth and bacteria are located.


We come on the same day as the rubbish collection service, before 7 pm. If you are a customer, you can find out the exact cleaning day for your district via www.cleanprofs.nl/mijn-wasweken


Register with Cleanprofs and put your bin on the street as usual. Make sure the Cleanprofs sticker is visible. Leave the bin there until 19:00 and we will do the rest. If we have already visited you, you can of course bring your bin in earlier.

We clean your container for €8.25 per month. If you have several containers to be cleaned, you only pay €5.70 per container. 

Binnen een week na je aanmelding ontvang je van ons stickers. Afhankelijk van de afvalkalender van je gemeente kan het twee tot drie weken duren voordat de eerste reiniging plaatsvindt. 

You will receive the stickers in the mail approximately 7 days after you have registered.

Then we will send you new stickers free of charge! You can request them here .

Click here to see how to put the stickers on the container.


This can have several causes
– Je hebt je bak niet aangeboden op de gebruikelijke plek.
– De bak is niet geleegd door de gemeente.
– Door vorst hebben we niet mogen rijden.

 

In these three cases, we cannot clean the container. We will be happy to come and see you again next month. Has the bin not been cleaned for some other reason? Then please contact our customer service. We will be happy to help you find a solution.

If you are going to move, of course you want Cleanprofs to move with you. That is why it is important to inform us of your move on time. This can be done via this form..


A subscription at Cleanprofs can be cancelled every month. You do this in the same way you entered into the subscription. If you agreed to the contract in writing, you can cancel by mail or letter. If you signed up by phone, you can cancel by phone. If you subscribed via the website, you can also cancel via the website. 

Click here to go to the customer service page.

My Wash Week Schedule

You can see throughout the year when Cleanprofs will visit at  www.cleanprofs.nl/mijn-wasweken

You can see throughout the year when Cleanprofs will visit at  www.cleanprofs.nl/mijn-wasweken

Request and confirm stickers.

If you have just become a customer, you will receive the stickers within a week.

Click here to see how to put the stickers on the container.

Click here to order new stickers easily. You will receive the new stickers within a week.

 

If you have just become a customer, you will receive the stickers within a week.

Click here to see how to put the stickers on the container.


Click here to order new stickers easily. You will receive the new stickers within a week.

Container cleaning

You can very easily confirm when we will be coming.

Go to www.cleanprofs.nl/mijn-wasweken

Simply put your waste container outside according to your garbage collection services' schedule. We wash your container the day after the garbage collection service has emptied it.

Omdat wij een andere route dan de vuilophaaldienst rijden, verzoeken wij om je container tot 19:00 uur buiten te laten staan.

That depends on the plan you chose.
We pass 12 times per year per container.
Do you have a double container? Then we will pass 24 times a year.

Unfortunately that is not possible. Our cleaners work with a pre-planned route that they cannot deviate from.

You can have as many containers cleaned as you want. You can contact our customer service so that they can make you a combi offer via the contact form on this page.

This can have several causes
- You have not offered your bin in the usual place.
- The bin has not been emptied by the waste collection service.
- Due to frost, we were not allowed to drive.

In these three cases, we cannot clean the container. We will be happy to come and see you again next month. Has the bin not been cleaned for some other reason? Then please contact our customer service. We will be happy to help you find a solution.

Simply put your waste container outside according to your garbage collection services' schedule. We wash your container the day after the garbage collection service has emptied it.

Omdat wij een andere route dan de vuilophaaldienst rijden, verzoeken wij om je container tot 19:00 uur buiten te laten staan.

That depends on the plan you chose.
We pass 12 times per year per container.
Do you have a double container? Then we will pass 24 times a year.

Unfortunately that is not possible. Our cleaners work with a pre-planned route that they cannot deviate from.


You can have as many containers cleaned as you want. You can contact our customer service so that they can make you a combi offer via the contact form on this page.

This can have several causes
– Je hebt je bak niet aangeboden op de gebruikelijke plek.
– De bak is niet geleegd door de gemeente.
– Door vorst hebben we niet mogen rijden.

In these three cases, we cannot clean the container. We will be happy to come and see you again next month. Has the bin not been cleaned for some other reason? Then please contact our customer service. We will be happy to help you find a solution.

Update your details

If you have moved, have a new phone number or other changes, please let us know Modification form..

You can have as many containers cleaned as you like. You can contact our customer service so that they can make you a combined offer.

A subscription at Cleanprofs can be cancelled every month. You do this in the same way you entered into the subscription. If you agreed to the contract in writing, you can cancel by mail or letter. If you signed up by phone, you can cancel by phone. If you subscribed via the website, you can also cancel via the website.

If you have moved, have a new phone number or other changes, please let us know Modification form..

You can have as many containers cleaned as you like. You can contact our customer service so that they can make you a combined offer.

A subscription at Cleanprofs can be cancelled every month. You do this in the same way you entered into the subscription. If you agreed to the contract in writing, you can cancel by mail or letter. If you signed up by phone, you can cancel by phone. If you subscribed via the website, you can also cancel via the website. 

Invoices and payments

We use direct debit and by invoice. The payment method depends on the way in which you entered into the subscription. Unfortunately, cash payment is not an option.

Een credit betekent dat je van ons een tegoed hebt gekregen. Het tegoed wordt verrekend bij je eerstvolgende factuur.

We use direct debit and by invoice. The payment method depends on the way in which you entered into the subscription. Unfortunately, cash payment is not an option.

Een credit betekent dat je van ons een tegoed hebt gekregen. Het tegoed wordt verrekend bij je eerstvolgende factuur.

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